My Terms & Conditions
Thank you for choosing me to help you with your digital and social media marketing. I’m excited about the work we are going to do together!
I am committed to providing the very best service and you can definitely count on me to provide great support. Here’s what you can expect when you work with me.
I will respond to your emails within 24 hours during the working week. All effort will be made to respond to all emails over the weekend but if I am unavailable, I will make contact as soon as possible thereafter.
My working hours are typically 9 am to 3 pm Monday to Friday. That said, I am not always in front of my laptop during these hours. If you need to speak with me, book a slot here https://calendly.com/vickigoldblatt/social-media-chat Or if you’d prefer it, I am happy to set up a scheduled time via email, we can set up a recurring check-in call? I like to speak with all my clients at least once a month.
I understand that no matter how much we plan, things pop up and must be dealt with immediately. I will always be honest as to whether I have the capacity to fully complete the task or discuss ways in which I can assist that time allows for.
My business observes all UK national and religious holidays. This means that if you have any deadlines during this time we will need to take into account these holidays.
If I take a holiday at other times in the year I will give you advance warning. If I feel I will not be able to fully engage your social channels during any holiday then your invoice for the month will be reflected to show that.
My next planned breaks are:
Monday 23rd October to 27th October 2023
Monday 25th December to 29th December 2023
7th to 14th February 2024
1st – 31st August 2024
My Buy Now services are purchased via the Shop page. Take a look here at my hashtag lists, GIFs, social media health checks, bundles of Canva templates.
Work on a new project will not commence until the first invoice has been settled.
Subsequent recurring monthly invoices are issued on the 15th or 30th of each month. Payments can be spread across the month if it is preferable for you. Transfers should be made by BACs and be paid within 7 working days.
Please share with me any marketing assets that you already have. This might include a brand style guide, fonts, colour palettes, stock images, social media templates, or brand photography. Seeing them will really help me to get a sense of your business, and create marketing materials that are completely in line with your brand.
Social media management services are offered for a minimum period of 3 months.
So I suggest a three-monthly review to discuss progress, after the first three months. Giving us the opportunity to review all elements of our working arrangements.
Confidentiality is very important to me so you can be sure that all of your private information is protected. If you share your passwords with me you can be sure that the information is stored securely.
Should you wish to end our arrangement then I require 1 month’s notice. I will offer you 1 month’s notice should I need to end the agreement also.
If you have any problems or are unhappy about any element of the work I carry out for you, please do not hesitate to speak or email me so we can resolve any issues. I hope you find my work to be of excellent quality, I do however welcome both positive and negative feedback.
If you have any questions about my terms and conditions do get in touch with me via email.
Or book a free call with me: https://calendly.com/vickigoldblatt/social-media-chat